PTCL upgrades customers contact centres...(Volume # 2, Issue # 1)

STAFF REPORT ISLAMABAD: The PTCL has upgraded its contact centres for the facilitation of its customers. These centers, which previously were man-reliant, have now been advanced and developed into a process-oriented contact centres with multi-segmented approach to handle both in-bound and out-bound customers according to their needs by using state-of-the-art technology.

“The centres have been improvised by settling guidelines together for efficiencies and effectiveness and keeping in mind the aim to provide First Call Resolution and better customer services.

“This unique web portal will enable customers to manage their accounts and billing as per convenience of their time and location. Customers will be facilitated to submit their suggestions and feedback regarding all services provided by PTCL,” said Hamid Farooq SEVP Business Development in a statement issued here last week.

The four Contact Centers, two in Lahore, one in Karachi and one in Rawalpindi, work round the clock ensuring support to the customers at all times with a staff of 1200.

To ensure that quality services are provided to our customers regular trainings are also given at the Contact Centers and today PTCL has become the obvious choice for people and this up gradation would further enhance PTCL image as a customer oriented organization.


http://www.technologytimes.pk/mag/2011/jan11/issue01/ptcl_upgrades_customers.php