STAFF REPORT ISLAMABAD: President and CEO PTCL Walid Irshaid has said that his company is developing customer centric approach in the employees and keeping the pace with the dynamic trends of the telecom industry as always a priority of the management.
“We are continuously striving to make a positive impact on the lives of our customers. We are focused and determined to better understand the needs of the ever evolving customer and connecting with them,” he said this while addressing the certificates distribution ceremony at the conclusion of three-week comprehensive training programme titled “Management Development Programme” here last week.
He expressed his satisfaction over the initiative taken by the training and development department and said that we will ensure that the training produces visible and desired results.
PTCL has achieved various commendable milestones but this Management Development Programme is one of the most world beating achievements as the entire training calendar 2011 has been designed based on the theme “Ensuring Corporate and Customers Loyalty through learning”.
EVP Training and Development, Shakeel Ahmad, also expressed his views on this occasion and said that the Training and Development team has been making untiring efforts to turn PTCL into a true corporate entity.
He expressed gratitude to his team and attributed this success to team work which has the potential to successfully launch more consumer friendly products in future.
http://www.technologytimes.pk/mag/2011/jan11/issue05/customer_centric_approach_ptcl.php
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