STAFF REPORT KARACHI: For ensuring customers’ maximum satisfaction in their respective coverage areas, the Pakistan Telecommunication Authority (PTA) has planned to conduct inspections, surveys, tests or performance audit of quality of Internet services of Broadband Service Providers (BSPs).
According to the PTA Broadband Quality of Service Regulations 2011, the BSPs will carry out quality testing surveys of their Internet services on quarterly basis in addition to telecom regulators own conducted surveys and tests in order to provide uninterrupted and speedy Internet services to the users.
The regulatory authority may engage a third party to conduct the quality of service audit, the draft regulations added. The inspecting officer shall prepare an inspection report of such QoS inspections, which clearly spell out the shortfalls observed during such inspection. The BSPs shall immediately take all remedial measures to remove the shortfalls identified in the report and submit compliance report within 30 days.
http://www.technologytimes.pk/mag/2011/feb11/issue02/pta_for_refining_boardband.php
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